FAQ's

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Does My Serenity Mental Wellness go by an abbreviation?

Are we a good fit for your needs?

Rate

What dos MS specialize in?

What theories does MS use?

What does the first session generally look like?

Is therapy confidential?

Can I see you in person?

How long is each session?

My Session Options

Cancelling or Re-Scheduling before my session

Are you a crisis center?

Am I able to reach my therapist after hours?

Bilingual Services

Any other questions?

Frequently Asked Questions

MY SERENITY WELCOMES EVERYONE AND IS NON-DISCRIMINATORY. WE VALUE EQUITY AND INCLUSION FOR EVERYONE.

Does My Serenity Mental Wellness go by an abbreviation?


Yes, often goes by MSMW or MS or My Serenity.


Are we a good fit for your needs?


We offer a free brief consultation (10-15 minutes), you can ask a few questions about the services you seek.


Rates


If paying for sessions is a challenge you may qualify for partial compensation through your health care benefits. For more information regarding this fee plan, please visit my Rates page and read about Superbill.


What does MS specialize in?


We treat many diagnosis but focus on Anxiety, Depression, Trauma. For more information regarding this topic please visit My Services page.


What theories does MS use?


MS is eclectic using different theories depending on the need, however MS focuses on the approach of (humanistic, psychodynamic, cognitive behavioral therapy, TF-CBT, MAP and family systems). For more information regarding this topic please visit My Services page.


What does the first session generally look like?


The first session is an intake session, where we go in depth about information regarding the problem, history of the onset of your challenges and more.


Is therapy confidential?


Therapy is confidential, however, there are some limitations. More about this will be explained at the onset of therapy.


Can I see you in person?


MS offers Telehealth Services and limited in-person sessions for clients at this time. Telehealth remote services means that sessions will be at the comfort of your space and through a confidential virtual platform. For more information regarding this topic, please visit the Telehealth page.


How long is each session?


Most sessions are 50–60 minutes. There are other options if you want to add more session time.


My Session Options


MS provides different modalities (Individual Therapy, Couples Therapy, Family Therapy and group therapy). Depending on what modality you seek, there will be an Investment difference. For more information regarding this topic, please visit the Rates page under Investment.


Cancelling or rescheduling before my session


Unforeseeable circumstances can happen to us all; however, per our policy, we encourage you to cancel or re-schedule at least 24 hours prior to your scheduled appointment. In the event that you notify MS at the last minute, you may incur a fee. More about this policy is in the Rates page.


Are you a crisis center?


Unfortunately, we encourage you to call 911 if you are experiencing a crisis. You may go to your nearest hospital in the case of an emergency. MS is a Monday–Friday (9–8 pm) and Saturday (9–12 pm) service provider.


Am I able to reach my therapist after hours?


You may reach out to your therapist; however, keep in mind you may not receive an answer right away. MS likes to respect your time and that of the therapist; all calls or emails will be returned during business days and as soon as possible.


Bilingual Services


We offer services in Español for Spanish-speaking clients; please inform your therapist at the onset of your session. We have a page that explains more; please visit En Español page.


Any other questions?


Please feel free to contact me via email or by phone. Please allow at least two business days for your therapist to answer. We thank you in advance for your inquiries.

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